The epitome of good customer service

I want you to know that, despite all my rantings about awful service, I have also been blessed with great customer service.

You know, I am not exactly computer savvy. Nor am I bank savvy. I really have a hard time focusing on details. My eyes glaze over. I am in a foreign land. It takes someone with incredible people skills to deal with me. I have found such people, and I found one not so long ago at the Wells-Fargo Bank in Ottumwa, Iowa.

The whole bank there in Ottumwa is customer-oriented.

The minute you walk into the bank, a teller smiles at you and says, "Welcome to Wells-Fargo." I get the feeling she means it. This bank must treat their employees right.

And then I was given to Chantha, the bank representative who handles accounts like Heavenletters. What an angel she is. If I were making a movie, and I wanted the quintessential business representative, it would be Chantha exactly the way she is. She is the real thing.

She represents the bank perfectly, and she understands and cares about me too. In person and over the phone, she is the finest representative you could ever meet. She is clear, caring, and makes it all easy for me. There isn't anything she couldn't make easy for me.

I realize what it is that gets in my way with computers and banking and such. I get emotional.  I know better, and yet, again and again, it feels as though I'm up against a life trauma.

Dealing with business matters becomes a huge stress for me.  You'd think I'm being thrown to the wolves. I mean, really, does my life depend upon how someone talks to me? Why can't I seem to learn to get past this whole thing of how other people function with me or not? I have told you in the past of the service reps who have been difficult for me. Yikes, how difficult have I been for them? (I don't want to know.)

I suppose my basic question is: Why do I think everyone has to know how to make me happy? Why do I think everyone else has to be perfect, and I don't?

Well, with someone like Chantha, I don't even have to give anything a thought. She is there for me. She asks me to call her back, and I can call her directly! When I email her, she emails me right back! She makes me feel that she is happy to help me, that she has no other desire but to make everything easy for me and make sure that I am served.

With Chantha, you would think I am her only customer, and I am important to her. She must treat everyone this way, the millionaires and the minimum balance people like me. What a person she is. What an asset to Wells-Fargo Bank.

May all service reps everywhere in the world become a blessing the way Chantha is. Chanta has more than made up for any impatient service representative I ever had.

Thanks a bunch, Chantha, for just being the beautiful caring person you are.  You would not know how to be otherwise.  I am so grateful.